Mike’s Cigars questions and answers help page lists frequently asked questions and answers (FAQ). If the answer to your question is not listed on this page, give us a call to speak with a Mike’s Cigars representative, send us an email, or chat live with a cigar specialist.
Bill Me Later» Can I buy now and pay you later?
General Questions» I sent you an email on Saturday/Sunday but haven't gotten a reply yet.
» I already order by phone. How do I start ordering by web?
Account info» How do I create a new account?
» I can't login to my account. What do I do?
» I tried to get my username and password and was told I don't exist in your database.
Ordering» How can I apply my gift certificates to my web order?
» What does the stock notify button do?
» When will my order be shipped?
» Why is the shopping cart empty after I buy something?
» Has my order been shipped yet?
» How can I track my order?
» I placed an order but have not received a UPS tracking email.
Weekly email special» What is the weekly email special and how do I sign up?
» I signed up for the weekly email specials but haven't been receiving them.
Bill Me Later
Can I buy now and pay you later?
Actually yes! You can place your order right now on the web site or phone even if your credit card is maxed out or you do not have credit. When you "checkout", look for payment terms at the bottom of the checkout page and click on the "Bill Me Later" logo. You need to answer a couple quick questions and if you qualify, your order will be processed without a credit card. Your order will be shipped immediately and a "Bill Me Later" invoice will be mailed to you separately. If your order subtotal (without freight or tax) is under $250.00, you will need to send your payment within 30 days, but if you order subtotal exceeds $250.00, you can pay in 6 Months!
I sent you an email on Saturday/Sunday but haven't gotten a reply yet.
Our business hours are Monday thru Friday 8:00am-6:00pm. Any emails sent on the weekend will be received on Monday.
I already order by phone. How do I start ordering by web?
Simply send us an email with your full name and address. That's so we can find your account. Include a note that you want to start ordering on the web. We'll set up your account and email your initial username and password. We highly recommend changing the initial username and password.
How do I create a new account?
You do this during checkout after already finding the items you want to buy. You'll start from the shopping cart and click on check out. There you will have a chance to register a new account.
I can't login to my account. What do I do?
If you have forgotten your username and/or password, you can obtain them easily. Click on this link to go to a page to retrieve the information. Enter the email address you have registered on your account in the box. Your username and password will be sent to that email address.
I tried to get my username and password and was told I don't exist in your database.
That usually means we don't have an email address on your account. Send us an email with your full name and address and we will put your email address back on your account.
How can I apply my gift certificates to my web order?
You will receive an email with the gift certificate number. To redeem the gift certificate first log in to your account. On the Dashboard you will see a place to use a gift certificate. Put the code in the box and press "verify". A message will appear telling the amount of the certificate. To apply the amount to your account press the "use" button. You can now use the credit when placing your next order. During checkout, on the payment screen, you will see the available credit right under the shipping selection. The maximum amount of credit is already entered in the box. Please note that the credit only applies to the total of the items in your order. It does not apply to tax and shipping costs. If the credit is more than the items on your order then there will be a credit balance on your account for future orders.
What does the stock notify button do?
When an item is out of stock clicking this button allows you to enter your name and email address. Then when the item comes in stock you will receive an email notifying you. It is not a backorder. The email you receive means that we have it in stock. It is up to you to order it if you wish.
When will my order be shipped?
Orders placed by 1:00 PM EST will be shipped the same day. All overnight orders placed by 4:00 PM EST will be shipped the same day.
Why is the shopping cart empty after I buy something?
The shopping cart works on cookies. Be sure that cookies are enabled in your browser and not blocked by any other programs. How to enable cookies
Has my order been shipped yet?
The quickest way to check this is to look at your order history. If the order is there then you can track it with UPS. If you don't see the order listed then we haven't shipped it yet. At this point you can call or email us to check on it.
How can I track my order?
You can track the shipping status of your package online. Go to the My Account section and login. You will see your recent orders listed on the dashboard. There is a tracking link next to each order. Click on the link to track the package.
I placed an order but have not received a UPS tracking email.
he UPS tracking email is sent automatically by UPS. It contains tracking and expected delivery date information. It is sent the night we ship your order after UPS receives the package into their system around 7:00 PM.
Weekly email special
What is the weekly email special and how do I sign up?
Every week we send an email with special deals to customers who have signed up. These deals are not available by any other means. To sign up for these exclusive deals send us an email with your full name and address telling us you want to receive the weekly email specials. And we don't share our customer information with anyone so you won't start receiving spam because of us.
I signed up for the weekly email specials but haven't been receiving them.
This could be caused by a number of reasons. The most common is that we no longer have your email address on file. Various spam filters set by either you or your email provider also block the weekly email. Be sure you are allowing email from our firstname.lastname@example.org email address. If none of this applies then send us an email with your full name and address and a note about not receiving the weekly email special. We will check your account and let you know the result.
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