Mike’s Cigars questions and answers help page lists frequently asked questions and answers (FAQ). If the answer to your question is not listed on this page, give us a call to speak with a Mike’s Cigars representative, send us an email, or chat live with a cigar specialist.
Bill Me Later» Can I buy now and pay you later?
General Questions» I sent you an email on Saturday/Sunday but haven't gotten a reply yet.
» I already order by phone. How do I start ordering by web?
» Are the cigars in my order guaranteed for freshness?
Account info» How do I create a new account?
» I can't login to my account. What do I do?
» I tried to get my username and password and was told I don't exist in your database.
Ordering» When you run a promotion on a certain brand with a free gift
» How can I apply my gift certificates to my web order?
» What does the stock notify button do?
» When will my order be shipped?
» Why is the shopping cart empty after I buy something?
» Has my order been shipped yet?
» How can I track my order?
» I placed an order but have not received a UPS tracking email.
» When I purchase items which are FREE shipping items I want FREE shipping to be selected automatic. I selected GROUND but was charges for shipping even though I entered the free shipping code in the discount field
Ordering as guest vs regular account» I never bought from you so I want to know if I place an order should I checkout as a "guest" or create my own account
Weekly email special» What is the weekly email special and how do I sign up?
» I signed up for the weekly email specials but haven't been receiving them.
International orders» Do you ship to foreign countries?
» What happends if I place an order using by mistake a foreign credit card?
» What happens if I place an order with a shipping address in a foreign country and I select free shipping?
Bill Me Later
Can I buy now and pay you later?
Actually yes! You can place your order right now on the web site or phone even if your credit card is maxed out or you do not have credit. When you "checkout", look for payment terms at the bottom of the checkout page and click on the "Bill Me Later" logo. You need to answer a couple quick questions and if you qualify, your order will be processed without a credit card. Your order will be shipped immediately and a "Bill Me Later" invoice will be mailed to you separately. If your order subtotal (without freight or tax) is under $250.00, you will need to send your payment within 30 days, but if you order subtotal exceeds $250.00, you can pay in 6 Months!
I sent you an email on Saturday/Sunday but haven't gotten a reply yet.
Our business hours are Monday thru Friday 8:00am-6:00pm. Any emails sent on the weekend will be received on Monday.
I already order by phone. How do I start ordering by web?
Simply send us an email with your full name and address. That's so we can find your account. Include a note that you want to start ordering on the web. We'll set up your account and email your initial username and password. We highly recommend changing the initial username and password.
Are the cigars in my order guaranteed for freshness?
We take quality control very seriously. All the cigars we ship are shipped either in sealed boxes or, in case of single sticks or 5-packs, in properly sealed bags. Most cigars in our samplers are super-premium cigars and we do everything to guarantee freshness upon arrival. The samplers are packed in special "Easy Loc" bags. These bags are easy to zip shut and verify seal and they include a special "Mike's WaterPillow" humipack. The bags are made of durable plastic material and are packed with extra stuffing material in extra strong shipping boxes for cross-country delivery.
How do I create a new account?
You do this during checkout after already finding the items you want to buy. You'll start from the shopping cart and click on check out. There you will have a chance to register a new account.
I can't login to my account. What do I do?
If you have forgotten your username and/or password, you can obtain them easily. Click on this link to go to a page to retrieve the information. Enter the email address you have registered on your account in the box. Your username and password will be sent to that email address.
I tried to get my username and password and was told I don't exist in your database.
That usually means we don't have an email address on your account. Send us an email with your full name and address and we will put your email address back on your account.
When you run a promotion on a certain brand with a free gift
The reason why the FREE item (“gift”)is not included automatically when you purchase a box of cigars that is promoted with a gift, is because the customer need to actively add the gift to their shopping cart. The reason is: not all the promotions are ABSOLUTELY FREE. Some times we run special offers that are great deals but are not completely free. For instance, we may have certain boxes on promotions with a travel humidor and cigars and lighter (valued at $75.00) for only $5.00 extra. Technically, all the promotions are handled by the computer the same way and we can not force a deal on all customers without giving the option not to take it. So, whenever you purchase an item that is promoted with a gift, the gift option populates in your shopping cart, right below the item you selected. It shows on the screen with an option to click on if you want to actually receive the gift. If you decline the gift will not be included even if it is absolutely free. If you like to get it you need to actively "opt in" and select it into your shopping cart.
How can I apply my gift certificates to my web order?
You will receive an email with the gift certificate number. To redeem the gift certificate first log in to your account. On the Dashboard you will see a place to use a gift certificate. Put the code in the box and press "verify". A message will appear telling the amount of the certificate. To apply the amount to your account press the "use" button. You can now use the credit when placing your next order. During checkout, on the payment screen, you will see the available credit right under the shipping selection. The maximum amount of credit is already entered in the box. Please note that the credit only applies to the total of the items in your order. It does not apply to tax and shipping costs. If the credit is more than the items on your order then there will be a credit balance on your account for future orders.
What does the stock notify button do?
When an item is out of stock clicking this button allows you to enter your name and email address. Then when the item comes in stock you will receive an email notifying you. It is not a backorder. The email you receive means that we have it in stock. It is up to you to order it if you wish.
When will my order be shipped?
Orders placed by 1:00 PM EST will be shipped the same day. All overnight orders placed by 4:00 PM EST will be shipped the same day.
Why is the shopping cart empty after I buy something?
The shopping cart works on cookies. Be sure that cookies are enabled in your browser and not blocked by any other programs. How to enable cookies
Has my order been shipped yet?
The quickest way to check this is to look at your order history. If the order is there then you can track it with UPS. If you don't see the order listed then we haven't shipped it yet. At this point you can call or email us to check on it.
How can I track my order?
You can track the shipping status of your package online. Go to the My Account section and login. You will see your recent orders listed on the dashboard. There is a tracking link next to each order. Click on the link to track the package.
I placed an order but have not received a UPS tracking email.
he UPS tracking email is sent automatically by UPS. It contains tracking and expected delivery date information. It is sent the night we ship your order after UPS receives the package into their system around 7:00 PM.
When I purchase items which are FREE shipping items I want FREE shipping to be selected automatic. I selected GROUND but was charges for shipping even though I entered the free shipping code in the discount field
FREE SHIPPING is not provided automatically because there are customers that need their orders OVERNIGHT (or by Priority mail, or shipped world-wide etc.). These customers need to be able to waive the free shipping and that is why there's a free shipping code. This is also why the customers need to select the proper shipping service in the check-out page.
It is spelled out on the web site that in order to receive FREE shipping you need to select "supersaver" in the shipping field. If you select any other shipping term (such as "GROUND" for instance) you will be charged for shipping even if you enter the FRSMPLEE code.
Ordering as guest vs regular account
I never bought from you so I want to know if I place an order should I checkout as a "guest" or create my own account
When placing an order you have three options to select from when you checkout. Buying on our web site is very simple: You click on the items you like and put them in your shopping cart. At this point you DON'T need to log-in at all. When you're ready to finish just click "check-out" and follow the prompts. If you never bought from us, select"NEW WEB CUSTOMER" enter your info and make payment. If you already bought then you're "existing customer" and you need to enter your email address and password. If the web site doesn't recognize your email address and/or password then click on "Forgot my Password" and enter your email address and a password RESET will be sent automatically to your mailbox. You can also finish the checkout process as a guest. When you do that you will be linked to your Paypal account (make sure that your current information in the Paypal account, including address is up to date) and when you make the payment on Paypal you will get a confirmation page on our web site. Please note that when you check out as a guest you do not have the extra benieft of being able to check your history or track your orders as regular customers do and you also do not get tracking notice by email. Therefore, it is advisable not to use the guest option if you are a cigar consumer.
Weekly email special
What is the weekly email special and how do I sign up?
Every week we send an email with special deals to customers who have signed up. These deals are not available by any other means. To sign up for these exclusive deals send us an email with your full name and address telling us you want to receive the weekly email specials. And we don't share our customer information with anyone so you won't start receiving spam because of us.
I signed up for the weekly email specials but haven't been receiving them.
This could be caused by a number of reasons. The most common is that we no longer have your email address on file. Various spam filters set by either you or your email provider also block the weekly email. Be sure you are allowing email from our email@example.com email address. If none of this applies then send us an email with your full name and address and a note about not receiving the weekly email special. We will check your account and let you know the result.
Do you ship to foreign countries?
Yes we ship to foreign countries via postal service. Packages are plain boxes and ummarked.
You can place your order on line and make payment by PayPal. We can not accept foreign credit cards because they can not be verified in the U.S.
When you walk into a store (or your hotel, or anywhere when you do face-to-face business) they can identify you and approve the transaction but if you buy on line (since we can not I.d. you) we can not accept it. Please use the PayPal option to make the payment.
In the shipping field please select your country from our international selection
What happends if I place an order using by mistake a foreign credit card?
We will cancel your order because your foreign credit card that can not be verified in the U.S.
When you walk into a store (or your hotel, or anywhere when you do face-to-face business) they can identify you and approve the transaction but if you buy on line (since we can not I.d. you) we can not accept it. We will give you the credit back to your credit card, and we will send you a PayPal request for this amount. Please click on the email from PayPal and follow the prompts. Once we get PayPal's approval we will ship the order to you.
What happens if I place an order with a shipping address in a foreign country and I select free shipping?
Free shipping is only for domestic shipments in the continental US (excluding HI, AK, PR etc). If we receive your order with shipping terms that are not proper we will send you a Paypal request for the shipping cost balance.