Mike’s Cigars questions and answers help page lists frequently asked questions and answers (FAQ). If the answer to your question is not listed on this page, give us a call to speak with a Mike’s Cigars representative, send us an email, or chat live with a cigar specialist.
Yes we ship to foreign countries via postal service. Packages are plain boxes and ummarked.
You can place your order on line and make payment by PayPal. We can not accept foreign credit cards because they can not be verified in the U.S.
When you walk into a store (or your hotel, or anywhere when you do face-to-face business) they can identify you and approve the transaction but if you buy on line (since we can not I.d. you) we can not accept it. Please use the PayPal option to make the payment.
In the shipping field please select your country from our international selection
We will cancel your order because your foreign credit card that can not be verified in the U.S.
When you walk into a store (or your hotel, or anywhere when you do face-to-face business) they can identify you and approve the transaction but if you buy on line (since we can not I.d. you) we can not accept it. We will give you the credit back to your credit card, and we will send you a PayPal request for this amount. Please click on the email from PayPal and follow the prompts. Once we get PayPal's approval we will ship the order to you.
Free shipping is only for domestic shipments in the continental US (excluding HI, AK, PR etc). If we receive your order with shipping terms that are not proper we will send you a Paypal request for the shipping cost balance.
All shipments from Mike's Cigars are FOB Origin Bay Harbor Islands, FL i.e. the risk of loss is on the Purchaser during transport and shipment to destination. Title to, and ownership of all goods passes from Seller to the Purchaser in Bay Harbor Island, Florida, and the Purchaser takes all responsibility for the shipment. By selecting the shipping method of transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser. By accepting this service from Seller, Purchaser is representing that they are acting in compliance with their local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represent that they are of lawful age and obtained all required permissions, paid all required fees, and are working through properly licensed intermediaries where required, as well as are legally entitled to take possession of the goods and entitled to take quantities ordered.
Actually yes! You can place your order right now on the web site or phone even if your credit card is maxed out or you do not have credit. When you "checkout", look for payment terms at the bottom of the checkout page and click on the "PayPal Credit" logo. You need to answer a couple quick questions and if you qualify, your order will be processed without a credit card. Your order will be shipped immediately and a "PayPal Credit" invoice will be mailed to you separately.
Our business hours are Monday thru Friday 8:00am-6:00pm. Any emails sent on the weekend will be received on Monday.
Simply send us an email with your full name and address. That's so we can find your account. Include a note that you want to start ordering on the web. We'll set up your account and email your initial username and password. We highly recommend changing the initial username and password.
We take quality control very seriously. All the cigars we ship are shipped either in sealed boxes or, in case of single sticks or 5-packs, in properly sealed bags. Most cigars in our samplers are super-premium cigars and we do everything to guarantee freshness upon arrival.
All Mike's Cigars orders are shipped from our state-of-the-art climate controlled warehouse in Florida.
And all the cigars are hermetically packed in humidity sealed-in zip-loc with patented WATER-PILLOW packets inside the package to guarantee freshness.
With that said please let me add that shipping individual cigars to the pacific north-west by GROUND service is not recommended, especially in the summer
By exposing the cigars to the hot conditions in regular postal service or U.P.S. trucks we sacrifice all of the benefits described above
We strongly recommend to purchase the cigars in the ORIGINAL box that was packed and sealed at the factory, and ship cross country by AIR not by ground.
To establish a customer account on our web site all you need to do is make a purchase
Go on line and find the item you are interested with (such as cigars, Humidor, Lighter Cutter etc.)
Put the item in your shopping cart and check-out as a NEW WEB CUSTOMER
The web site prompts you enter all your pertinent info and eventually, selectT SHIPPING METHOD enter the credit card info in the payment page
Then just complete order and with order complete you actually created a new account
From now on all your orders will be listed in your account history and you can check tracking there as well
If you need to change personal information you can click "log on to my account" and preform any updates.
Most important, the next time you want to place an order, just check out as a RETURNING WEB CUSTOMER, verify your address and get uit all done very quickly
If you have forgotten your username and/or password, you can obtain them easily. Click on this link to go to a page to retrieve the information. Enter the email address you have registered on your account in the box. Your username and password will be sent to that email address.
That usually means we don't have an email address on your account. Send us an email with your full name and address and we will put your email address back on your account.
The reason why the FREE item (“gift”)is not included automatically when you purchase a box of cigars that is promoted with a gift, is because the customer need to actively add the gift to their shopping cart. The reason is: not all the promotions are ABSOLUTELY FREE. Some times we run special offers that are great deals but are not completely free. For instance, we may have certain boxes on promotions with a travel humidor and cigars and lighter (valued at $75.00) for only $5.00 extra. Technically, all the promotions are handled by the computer the same way and we can not force a deal on all customers without giving the option not to take it. So, whenever you purchase an item that is promoted with a gift, the gift option populates in your shopping cart, right below the item you selected. It shows on the screen with an option to click on if you want to actually receive the gift. If you decline the gift will not be included even if it is absolutely free. If you like to get it you need to actively "opt in" and select it into your shopping cart.
When you make your next purchase on line, check-out and proceed to the final payment page.
Right there, under "SELECT SHIPPING METHOD" you will see a discount code field.
Enter the code number in that field and click : "USE CODE".
You will receive an email with the gift certificate number. To redeem the gift certificate first log in to your account. On the Dashboard you will see a place to use a gift certificate. Put the code in the box and press "verify". A message will appear telling the amount of the certificate. To apply the amount to your account press the "use" button. You can now use the credit when placing your next order. During checkout, on the payment screen, you will see the available credit right under the shipping selection. The maximum amount of credit is already entered in the box. Please note that the credit only applies to the total of the items in your order. It does not apply to tax and shipping costs. If the credit is more than the items on your order then there will be a credit balance on your account for future orders.
When an item is out of stock clicking this button allows you to enter your name and email address. Then when the item comes in stock you will receive an email notifying you. It is not a backorder. The email you receive means that we have it in stock. It is up to you to order it if you wish.
Orders placed by 1:00 PM EST will be shipped the same day. All overnight orders placed by 4:00 PM EST will be shipped the same day.
The shopping cart works on cookies. Be sure that cookies are enabled in your browser and not blocked by any other programs. How to enable cookies
The quickest way to check this is to look at your order history. If the order is there then you can track it with UPS. If you don't see the order listed then we haven't shipped it yet. At this point you can call or email us to check on it.
You can track the shipping status of your package online. Go to the My Account section and login. You will see your recent orders listed on the dashboard. There is a tracking link next to each order. Click on the link to track the package.
he UPS tracking email is sent automatically by UPS. It contains tracking and expected delivery date information. It is sent the night we ship your order after UPS receives the package into their system around 7:00 PM.
FREE SHIPPING is not provided automatically because there are customers that need their orders OVERNIGHT (or by Priority mail, or shipped world-wide etc.). These customers need to be able to waive the free shipping and that is why there's a free shipping code. This is also why the customers need to select the proper shipping service in the check-out page.
It is spelled out on the web site that in order to receive FREE shipping you need to select "supersaver" in the shipping field. If you select any other shipping term (such as "GROUND" for instance) you will be charged for shipping even if you enter the FRSMPLEE code.
Yes, you could do it, but..
If this is the 1st time you buy here you can still do it but please make payment by PayPal NOT credit card
Create your own account please, do not check out as GUEST
To check-out From your shopping cart (if you don't see your shopping cart, find it at the top right hand side of your screen), click on the CHECKOUT button. At the order review page look for one more CHECKOUT button.
Then you get a page with your billing address - you need to look for a button "NEXT", under it there's another NEXT button for your SHIP-TO address, and then you need to click the button PAYMENT.
The next page is the final payment page where you need to select your shipping method, then scroll down and click on the credit card icon at the bottom, after you clicked it, look for the credit card field, enter your CC number, expiration and security code
If your credit card is accepted you will get ORDER CONFIRMATION page, if not, look for red message advising the problem (e.g, "invalid card number", "declined" etc.)
When placing an order you have three options to select from when you checkout. Buying on our web site is very simple: You click on the items you like and put them in your shopping cart. At this point you DON'T need to log-in at all. When you're ready to finish just click "check-out" and follow the prompts. If you never bought from us, select"NEW WEB CUSTOMER" enter your info and make payment. If you already bought then you're "existing customer" and you need to enter your email address and password. If the web site doesn't recognize your email address and/or password then click on "Forgot my Password" and enter your email address and a password RESET will be sent automatically to your mailbox. You can also finish the checkout process as a guest. When you do that you will be linked to your Paypal account (make sure that your current information in the Paypal account, including address is up to date) and when you make the payment on Paypal you will get a confirmation page on our web site. Please note that when you check out as a guest you do not have the extra benieft of being able to check your history or track your orders as regular customers do and you also do not get tracking notice by email. Therefore, it is advisable not to use the guest option if you are a cigar consumer.
Every week we send an email with special deals to customers who have signed up. These deals are not available by any other means. To sign up for these exclusive deals send us an email with your full name and address telling us you want to receive the weekly email specials. And we don't share our customer information with anyone so you won't start receiving spam because of us.
This could be caused by a number of reasons. The most common is that we no longer have your email address on file. Various spam filters set by either you or your email provider also block the weekly email. Be sure you are allowing email from our email@example.com email address. If none of this applies then send us an email with your full name and address and a note about not receiving the weekly email special. We will check your account and let you know the result.