General
Questions
How
does the gift certificate program work?
I
sent you an email on Saturday/Sunday but haven't
gotten a reply yet.
I
already order by phone. How do I start ordering
by web?
Account info
How
do I create a new account?
Why
can't I change my address?
Why
don't the city and state fields work when adding
an address?
I
changed my credit card but don't see it on my
account.
I
can't login to my account. What do I do?
I
tried to get my username and password and was
told I don't exist in your database.
Ordering
How
can I apply my gift certificates to my web order?
What
does the stock notify button do?
When
will my order be shipped?
Why
is the shopping cart empty after I buy something?
I
just placed an order and it's not showing in
my order history.
Has
my order been shipped yet?
How
can I track my order?
I
placed an order but have not received a UPS tracking
email.
Weekly email
special
What
is the weekly email special and how do I sign
up?
I
signed up for the weekly email specials but haven't
been receiving them.
General
Questions
How
does the gift certificate program work?
All gift certificates have to be physically in
our possession (you have to mail them back to
us) before we can apply any credit to a future
order. Once we have received a gift certificate
a credit will be placed on your account. This
credit will automatically be used when you place
an order via phone, fax or web. Certificates
are non-transferable, quantities may be limited
and other restrictions may apply. They are good
for six months from the date of issue; meaning
they must be mailed back to us within six months.
There is no limit on the number of certificates
you can apply towards your order. However, the
total credit on each order must be equal to or
less than the amount of the order.
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I
sent you an email on Saturday/Sunday but
haven't gotten a reply yet.
Our business hours are Monday thru Friday 8:00am-6:00pm.
Any emails sent on the weekend will be received
on Monday.
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I
already order by phone. How do I start ordering
by web?
Simply send us an email with your full name and
address. That's so we can find your account.
Include a note that you want to start ordering
on the web. We'll set up your account and email
your initial username and password. We highly
recommend changing the initial username and password.
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Account
info
How
do I create a new account?
You do this during checkout after already finding
the items you want to buy. You'll start from
the shopping cart and click on check out. There
you will have a chance to register a new account.
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Why
can't I change my address?
You do not have the ability to change your address
on our web site. To make address changes you
can email us your full name, old address and
new address. We'll also need your telephone number
if it has changed too. We'll make the change
and respond when it's done.
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Why
don't the city and state fields work when
adding an address?
While creating a new address you must enter your
zip code first and press tab or enter. The site
will then search for all available cities and
state. It takes a few seconds. You can then choose
the correct one from the drop down list. It has
been tested and works in Internet Explorer 5.5
and higher, Netscape Navigator 7 and Firefox.
Other browsers may work with varying results.
If it just won't work then you can call or email
us to create the new address for you. Then you'll
be able to use it in the future.
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I
changed my credit card but don't see it on
my account.
The change does not appear immediately. It will
take up to 30 minutes before you see the change.
Please wait a little while then login again to
check.
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I
can't login to my account. What do I do? If
you have forgotten your username and/or password,
you can obtain them easily. Click on this link to
go to a page to retrieve the information.
Enter the email address you have registered
on your account in the box. Your username
and password will be sent to that email address.
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I
tried to get my username and password and
was told I don't exist in your database. That
usually means we don't have an email address
on your account. Send us an email with your
full name and address and we will put your
email address back on your account.
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Ordering
How
can I apply my gift certificates to my web
order? Once you mail in the gift
certificate we take care of the rest. You
will not see anything on our web site and
cannot apply the gift certificate yourself.
We will apply the credit after you place
the order.
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What
does the stock notify button do? When
an item is out of stock clicking this button
allows you to enter your name and email address.
Then when the item comes in stock you will
receive an email notifying you. It is not
a backorder. The email you receive means
that we have it in stock. It is up to you
to order it if you wish.
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When
will my order be shipped? Orders
placed by 1:00 PM EST will be shipped the
same day. All overnight orders placed by
4:00 PM EST will be shipped the same day.
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Why
is the shopping cart empty after I buy something? The
shopping cart works on cookies. Be sure that
cookies are enabled in your browser and not
blocked by any other programs. How to enable
cookies. http://scholar.google.com/cookies.html
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I
just placed an order and it's not showing
in my order history. Order history
shows orders that we have shipped to you
already. Orders just placed do not show because
we are still processing them. Once we ship
your order it will show in order history.
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Has
my order been shipped yet? The quickest
way to check this is to look at your order
history. If the order is there then you can
track it with UPS. If you don't see the order
listed then we haven't shipped it yet. At
this point you can call or email us to check
on it.
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How
can I track my order? You
can track the shipping status of your package
online. Go to the My
Account section and login. Then
click on "Order History" followed by "detail" of
the particular order. To track the package
click on the "Shipping Status" above the
name and address.
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I
placed an order but have not received a UPS
tracking email. The UPS tracking
email is sent automatically by UPS. It contains
tracking and expected delivery date information.
It is sent the night we ship your order after
UPS receives the package into their system
around 7:00 PM.
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Weekly
email special
What
is the weekly email special and how do I
sign up? Every week we send an email
with special deals to customers who have
signed up. These deals are not available
by any other means. To sign up for these
exclusive deals send us an email with your
full name and address telling us you want
to receive the weekly email specials. And
we don't share our customer information with
anyone so you won't start receiving spam
because of us.
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I
signed up for the weekly email specials but
haven't been receiving them. This
could be caused by a number of reasons. The
most common is that we no longer have your
email address on file. Various spam filters
set by either you or your email provider
also block the weekly email. Be sure you
are allowing email from our news@mikescigars.com
email address. If none of this applies then
send us an email with your full name and
address and a note about not receiving the
weekly email special. We will check your
account and let you know the result.
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