CATALOG
Click here to view/download our products catalog.

PEOPLE
Oscar Boruchin
Mike's Cigars

HELP
For customer service, please email to customerservice@mikescigars.com. or call toll free 800-962-4427

E-COUPON
Terms & Conditions
Any order placed on the web site*for an item which is marked with the e-coupon symbol, will add a $10 credit item to the customer's web site account. Any credit which was previously accumulated on a customer's account may be redeemed by reducing the sub-total of any future order**by the amount of the available credit. The deduction of credit is automatically offered at the check-out page and the customer just needs to enter the credit amount. You can check the amount of credit you accumulated by going to your account and click on electonic coupon amount any time.
* The electronic coupon ("e-coupon") and the automatic credit feature is available only on the web site. You can not redeem e-credit while ordering through our call center, any such credit can be redeemed only while placing web site order through the internet. For customers ordering via our call center, the old gift certificate system is still available by mailing to us any paper coupon you received in your invoice.
** Available credit can be redeemed only by a reduction of the subtotal on the order's invoice, i.e. the credit can not be used against Freight or Tax.

STORE HOURS
Monday - Friday: 8:00 a.m. - 6:30 p.m.

SHIPPING

* each additional item over 6 items is $.50

Alaska and Hawaii: freight charge varies. Orders placed by 1:00 PM EST will be shipped the same day.

* REMEMBER: sometimes delays happen! if you need it by Friday and you ordered on Tuesday Make it 2nd day air or give us a phone call. "Better safe then sorry"

Overnight orders placed by 4:00 PM EST will be shipped the same day. UPS 2nd Day Saturday packages ship on Thursday for Saturday delivery.

LEGAL
CIGARS ON THIS SITE ARE NOT INTENDED FOR ANYONE UNDER THE AGE OF 18.
Prices subject to change without notice. Not responsible for typographical errors. We reserve the right to limit quantities. Special orders for related merchandise can be filled upon request.

SECURITY
We guarantee that every transaction you make at MIKESCIGARS.COM will be 100% safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

RETURN POLICY
All merchandise shipped from our warehouse leaves here in perfect condition. In the unlikely event that you should doubt the quality of an item, you must notify us within 72 hours of receiving the merchandise to obtain a return Authorization Number. "Collector items" on limited serial number sales are not returnable. Once you have obtained an Authorization Number, you should mark it clearly on the package next to the address label.

We are not responsible for merchandise returned without an Authorization Number. Any package returned without an Authorization Number will be refused. All authorized returns must be received within ten (10) business days after authorization issuance.

Credit for any returned item which is a part of a “combination sale” shall not exceed the purchase price of the lesser value item.

When the original order included a free item, a return can not be made without returning the free item as well. If the free item was not returned, its regular price shall be deducted from the credit. When the original order included free shipping, the cost of ground shipping will be deducted from the credit for any returned item.

We do not accept items returned outside their original box and will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or prorate credit for any returned item received in inadequate condition.

PRIVACY
The information we collect will be used to notify customers about updates to our web site and periodic specials. We do not share the information with other organizations for any purpose.

LIGHTERS
Due to federal regulations lighters cannot be shipped by air. All orders containing lighters will be shipped by UPS Ground only.